Shipping & Delivery
Shipping and Delivery
Home Delivery for a flat rate of $199* in the Greater Toronto Area.
We deliver product(s) to the room of choice in your home. We assemble and set up the products. Upon pickup or delivery, you will be asked to sign an acceptance of your merchandise and affirm that it is free of damage and manufacturer defects.
Door Delivery for a Flat Rate of $129* in the Greater Toronto Area.
We deliver products to the entrance door of your choice without going inside your house/building. Assembly is not included in this delivery option. For multi-unit building, we will leave the items at the front door or loading door. You will be asked to count all items being delivered and provide a signature to confirm your acceptance of the products.
Free Pick Ups
We also offer Free Pickups from our Warehouse. Please email at firstname.lastname@example.org or call 416-499-2001 two days ahead to schedule a pickup.
Please bring a copy of your invoice and photo ID matching the order name and address.
Shipping and delivery fees are not refundable after your delivery and the customer is responsible for paying the shipping fees to have the item(s) returned to our warehouse.
Please make sure to keep your original packaging. You will need it if you want to exchange or return your item(s). If you do not have your original packaging a $45 repackaging fee per item will apply.
Inspecting Your Merchandise
You (or the person you’ve deemed responsible as your designate) must take the time to inspect the merchandise to make sure that there are no damages or manufacturer defects.
Upon pick-up or delivery, you will be asked to sign as acceptance of your merchandise and affirm that it is free of damage and manufacturer defects.
If you should notice any damages or manufacturer defects upon delivery, you must note it on the Bill of Lading and call our Delivery Department (416-499-2001) while our delivery team is in your home so that we can accurately assess the nature of the issue and deal with it accordingly.
Failure to provide immediate notification of damages or manufacturer defects may impede your ability to submit a claim for resolution.